mabukbet Privacy Policy

We at mabukbet collect personal information when you register, deposit, and play on our platform—including your name, email, phone number, national ID, and payment details—and we keep that data protected through encryption, secure storage, and strict access controls. This page explains what information we gather, how we use it, who has access, and what rights you hold over your data.

Our privacy commitments reflect our respect for your personal information. We do not sell your data to advertisers, and we limit third-party access to only those vendors essential to payment processing, anti-fraud verification, and legal compliance. We store your information on encrypted servers, and we comply with your requests to access, correct, or delete your data within applicable legal timeframes.

This policy applies to everyone who uses mabukbet services across supported jurisdictions, including users in Jakarta, Surabaya, Bandung, Medan, and Semarang. If you have privacy questions or wish to exercise your rights regarding your data, contact our support team using the methods listed in this document.

What Information We Collect on mabukbet

When you register on mabukbet, we collect your full name, email address, and phone number. We use these details to create and verify your account. You provide your email password during signup; we hash and salt this password so we never store it in readable form. If you forget your password, we send a time-limited reset token to your email.

To verify your account and become eligible for withdrawals, we require identity documents: a copy of your national ID (KTP) and a selfie showing your face and that ID. We scan these documents to verify your identity matches your account details. We also collect your full address, date of birth, and citizenship during this KYC (Know Your Customer) process. This verification protects us against fraud and money-laundering risk.

We also collect behavioral data: which games you play, your wager amounts, your session duration, your browser type, your IP address, and device identifiers. We use this data to detect fraud, prevent abuse of bonus offers, understand game usage patterns, and improve our platform. We do not sell this behavioral data to advertisers.

Account data

Name, email, phone, password hash, address, date of birth, citizenship collected at signup and KYC verification.

Identity documents

National ID copy and selfie collected during KYC; stored encrypted and accessed only for verification and compliance purposes.

Payment records

Deposit and withdrawal history (date, amount, method, status) retained for seven years for regulatory compliance.

Behavioral data

Game play history, wager records, session logs, IP address, device info used for fraud detection and platform improvement.

How We Use Your Data on mabukbet

We use your account information to provide mabukbet services—creating your account, processing deposits and withdrawals, settling your bets, and calculating your weekly cashback and referral bonuses. We verify your identity to prevent underage access and account fraud. We also use your data to comply with anti-money-laundering laws and tax reporting obligations in jurisdictions where we operate.

Our fraud-detection systems analyze your behavioral data—login locations, device changes, unusual betting patterns, bonus-abuse indicators—to protect your account and our platform. If we detect suspicious activity, we may temporarily suspend your account or request additional verification. We use your email and phone to send account notifications: deposit confirmations, withdrawal status, bonus credits, and important policy updates.

We retain game and payment history to calculate your VIP tier progression and weekly cashback automatically. Your tier determines your cashback percentage; the more you engage, the higher your tier climbs, and the better your weekly earnings. We also use your referral code and contact history to credit bonuses when friends you invite register and deposit.

We collect your data to serve you safely and compliantly—not to profile you for advertising or resell your information to third parties.

Third-Party Access and Data Sharing on mabukbet

We do not sell your personal information to advertisers, data brokers, or marketing companies. We do share your information with essential third parties only: payment processors (to process deposits and withdrawals), identity-verification vendors (to verify your KYC documents), and anti-fraud service providers (to detect suspicious activity). These vendors are contractually bound to protect your data and use it only for the purposes we specify.

We may disclose your information if required by law—for example, if a court orders us to provide account details to law enforcement, or if we are legally mandated to report suspicious transactions to financial-crimes authorities. We do not seek permission before such disclosures if they are legally mandated. We also share limited data with our internal compliance and finance teams to fulfill regulatory obligations.

Our servers are located outside Indonesia; your data may be transferred to and stored in other countries. We apply the same security standards regardless of server location. If you are concerned about your data being processed abroad, contact our support team; we will explain the jurisdictions involved.

Your Rights Regarding Your Data on mabukbet

You have the right to request access to all personal information we hold about you. Contact our support team with a formal request, and we provide a copy of your data within 30 days. You may also request that we correct inaccurate information (for example, if your phone number is outdated) or delete your personal data, subject to legal retention requirements. Data essential to regulatory compliance (KYC documents, transaction history) cannot be deleted until the mandatory retention period expires.

You may also object to certain uses of your data—for instance, if you do not want us to analyze your behavioral patterns for fraud detection. However, such objections may impair our ability to provide safe service. You can withdraw consent to marketing communications (bonus announcements, promotional emails) at any time by clicking "Unsubscribe" in our emails or adjusting your notification settings in your mabukbet account.

If you believe we have mishandled your data or violated your privacy rights, you may lodge a complaint with our compliance officer. We investigate complaints within a reasonable timeframe and respond in writing. If you remain unsatisfied, you may escalate to your local data-protection authority.

Cookies and Tracking Technology on mabukbet

We use cookies and similar tracking pixels on mabukbet to remember your login, track your session, and understand how you interact with our platform. Cookies help us improve performance, detect fraud, and personalize your experience. Some cookies are essential for the platform to function; others are optional for analytics. You can disable non-essential cookies in your browser settings, though this may impair some features.

We use Google Analytics and similar services to collect aggregate, anonymized usage data (page views, bounce rate, session duration). This data helps us understand platform trends and identify technical issues. Your individual identity is not tracked in these analytics.

Data Security and Retention on mabukbet

We encrypt all data in transit using 256-bit SSL technology. Your login credentials, payment information, and personal documents are encrypted when transmitted between your device and our servers. We store encrypted data in secure databases with restricted access; only authorized staff and automated systems can retrieve it. We do not store payment card numbers or full bank details—only tokenized references that payment processors provide.

We retain most personal data for the duration of your account plus seven years after account closure to comply with tax and AML regulations. Identity documents (KYC photos) are retained for the same period. Behavioral data (game logs, session records) may be retained for up to ten years for anti-fraud purposes. You may request deletion of non-regulatory data sooner, though we may retain minimal data for dispute resolution.

Contact Us Regarding Your Privacy on mabukbet

If you have questions about our privacy practices, wish to access or delete your data, or want to file a complaint, contact our support team via email or through your mabukbet account. We respond to data-access and deletion requests within applicable legal timeframes, typically 30 days. If you provide evidence that our handling of your data has caused harm, we will investigate and remedy the issue where possible.

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